Find answers to the most common questions about ordering, delivery, warranty and payments. Can't find your answer? We're just one call or WhatsApp message away!
Yes — every product at Rafi Electronics is 100% genuine, sealed, and sourced from authorized brand distributors. We are an authorized dealer for all the brands we carry.
Yes! COD is available across Pakistan. You only pay when you receive your order. Bank transfer, JazzCash and Easypaisa are also accepted for advance payments.
Delivery charges are decided on call or WhatsApp depending on your location and product size/weight. Please contact us before placing your order to confirm charges.
Lahore: 1–2 business days. Major cities: 2–4 business days. Other areas: 3–7 business days. You'll receive a tracking number once shipped.
All products carry official brand warranty. For any claim, contact us on call or WhatsApp and we'll guide you to the nearest authorized service center and follow up until resolved.
We do not offer a general return policy. Damaged or wrong products received at delivery are replaced after verification. All other after-sales support is handled through official brand warranty.
Yes — you can cancel free of charge before dispatch. Just call or WhatsApp us with your order number as early as possible.
Use our Track Order page with your order number, or WhatsApp us anytime — we'll share live status and tracking details.
Yes, professional installation support is available for air conditioners and select large appliances (mainly Lahore). Installation charges depend on the product — ask us on call.
Absolutely! Many of our customers order this way. Call +92-304-0311103 or WhatsApp us the product name, and we'll handle the rest.
Cash on Delivery, Bank Transfer, JazzCash and Easypaisa. For advance payments, always confirm order details with us before sending payment.
Monday–Saturday: 9 AM – 9 PM, Sunday: 10 AM – 6 PM. WhatsApp messages can be sent anytime — we reply during working hours.
Still Have Questions?
Our team is happy to help you with any query.
