Warranty & Support

Last updated: August 2026

1. Official Brand Warranty

Every product we sell is 100% original and covered by the manufacturer's official warranty. Warranty duration and terms vary by brand and product, and are printed on the warranty card / documentation included in the box.

* Exact warranty terms depend on the brand's official policy. Our team can confirm warranty details for any product on call or WhatsApp before you buy.

2. How to Make a Warranty Claim

3. Damaged or Wrong Product Received

• Inspect your parcel at delivery time and report any visible damage to the courier and to us immediately.
• If you receive a physically damaged or wrong product, contact us on call or WhatsApp with photos/video of the product and packaging.
• We will verify the issue and arrange a replacement or resolution as per the brand's policy — usually within 3–5 working days.

4. Returns Policy

We do not offer a general 7-day return policy. All after-sales support is handled through the official brand warranty. Once an order is confirmed and dispatched, it cannot be refused without a valid reason (damage, wrong item, or defect).

For any concern, contact us first — we always try to find the best possible solution for our customers.

5. What Warranty Does Not Cover

• Physical damage from dropping, mishandling or accidents
• Damage from voltage fluctuations or wrong power supply (use a stabilizer where needed)
• Unauthorized repairs or modifications by third parties
• Normal wear and tear, scratches, or cosmetic damage
• Water damage, fire, or natural disasters